Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
About Us : TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and help them thrive in an ever-changing world. With over 25,000 employees globally, TaskUs has built a reputation for excellence, offering top-tier services across multiple industries. We're currently seeking a
Fraud Investigator to join our team and help uncover, investigate, and resolve fraud-related activity. Our environment is fast-paced, entrepreneurial, and highly collaborative.
Note: You must reside within 60 mile radius of New Braunfels TX. About the Role : The
Fraud Investigator is charged with the following responsibilities:
To identify, review, and investigate fraud activity, claims/cases, and risk exposures from various delivery channels. Review transactional activities, internal/external inquiries, and perform investigations to protect the client and its members' financials and assets, and control and mitigate potential fraud loss. Ensure adherence to applicable federal and state laws, rules, and regulations. Work is performed under close supervision.
Your Fraud Investigator Day-to-Day Will Involve : - Investigate various types of transactions/activities/cases (e.g., ID Theft and Synthetic ID, Check Fraud, Account Takeover fraud), including reported or alleged loss of assets from various business channels
- Respond to inquiries using various communication venues (including inbound telephone calls) to explain the action taken in response to a specific alert or case.
- Communicate with internal and external customers on fraud and security issues, problem resolution, account information, and investigations
- Collect evidence and related documentation via available systems and methods; ensure chain of evidence/documentation is maintained in accordance with federal and state laws, rules, regulations, and policies and procedures.
- Review data gathered to substantiate/disqualify a loss claim or charge off, and escalate as needed.
- Research public record databases to identify, analyze, and verify information related to primary investigations, validation reviews, discrepancies associated with information provided, and assess potential fraud risk.
- Create detailed reports of investigations to include actions taken and results
- Prepare and maintain data for analysis and reference.
- Detect fraud trends, red flags, and recommend preventive measures to business units and management.
- Monitor timeline from identification/notification of fraudulent activity to closure, ensuring service level agreements and regulatory requirements are met.
- Collaborate with other business units to gain an understanding of transactions, processes, and procedures, their impact on other business units' processes and procedures, and identify risk potential for fraudulent activity.
- Identify risk exposure/fraud activity, and recommend restorative/control action (e.g., freezing accounts, contacting/alerting members or appropriate internal/external security/financial personnel, adding restrictions or fraud alerts or holds to members' accounts)
- Determine if suspicious activities are caused by processing errors requiring corrections and/or recommending to management changes to business policies and/or processes to prevent reoccurrence.
- Support projects related to fraud detection, prevention or root analysis
- Involved in driving continuous process improvement to increase member experience quality, reduce losses, minimize financial risk, and maintain high operational efficiency
- Maintain knowledge of applicable federal and state laws, rules, regulations, and policies and procedures
- Performs other duties as assigned
Some Things We Consider Critical for This Role (Fraud Investigator) : - Familiarity with applicable federal and state laws, rules, and regulations (e.g., Bank Secrecy Act, USA Patriot Act, and OFAC regulations)
- Familiarity with fraud trends and threats
- Exposure to member/customer service, preferably in a financial institution or contact center
- Basic skill managing multiple priorities independently and/or in a team environment to achieve goals
- Exposure to applying various analytical techniques used in determining and resolving fraud and identity theft in transactions and membership applications
- Basic skill determining "Intent" and "No Intent" scenarios
- Basic skill in identifying and responding to Red Flags (e.g., Known Fraud Patterns, Check Image Details, Membership Specific Info, etc.)
- Basic skill: assimilating information, analyzing facts, and developing logical conclusions
- Basic skill in interpreting and synthesizing large amounts of information
- Basic skill exercising initiative and using good judgment to make sound decisions
- Basic skills in identifying and analyzing business requirements and recommending solutions
- Basic organizational, planning, and time management skills
- Basic investigative, research, analytical, and problem-solving skills
- Basic skill in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
- Effective active listening skills to accurately respond to inquiries and account requests
- Building relationships through rapport, trust, diplomacy, and tact
- Exposure to working with all levels of staff, management, stakeholders, and vendors
- Basic skills to influence, negotiate, and persuade to reach an agreeable exchange and positive outcomes
- Basic verbal and written communication skills
- Basic word processing, spreadsheet, and presentation software skills
Why Join TaskUs? : - Be part of a dynamic team that's at the forefront of fraud prevention and investigation.
- Enjoy a collaborative and fast-paced work environment where your contributions make an immediate impact.
- Work for a company that values people over profits and prioritizes employee well-being.
- Access to comprehensive training, career growth opportunities, and competitive benefits.
TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts people before profits.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
Job Tags
Immediate start,